HJP Triage Caseworker
Department / Team: Health Justice Partnership

Key relationships: GPs, Social Prescribers, CELC legal and project teams

Work Location: Coventry Office

Salary: £26.510-£30,341 per annum

Hours: Full-time (37 hours/week) or Part-time (minimum 30 hours considered)

Contract: Fixed term until 31st March 2029 (with possibility of extension)

About the Role
The post holder will receive referrals from healthcare professionals and conduct a specialist triage to identify clients’ social welfare needs and the support required to address them. They will deliver person-centred advice and advocacy through the Health Justice Partnership, primarily on housing, welfare benefits, community care and cost-of-living issues, working closely with CELC’s specialist legal teams. Support may extend to other areas where needed.

Key Responsibilities

• Conduct specialist triage appointments with patients and their families referred by GPs and Health professionals.
• Provide advice and advocacy on behalf of clients e.g. housing banding reviews, social care advocacy, benefit applications.
• Provide initial oral and written advice on common issues arising around income, housing, employment, welfare benefits and access to services, to increase knowledge of rights and ability to self-help.
• To work in partnership with other members of the Health Justice Partnership, including volunteers, to provide high quality, holistic support to clients.
• Develop good working relationships with other professionals working with the client group, HJP partnership and with other professionals in the advice work field.
• To undertake effective referrals to other internal CELC teams and external services.
• Maintain high standards of case management, recording and client care in accordance with CELC’s quality requirements, Lexcel and
• Legal Aid Agency as required.
• Collate data on activity undertaken for monitoring and reporting purposes.
• Contribute to the evaluation of the Health Justice Partnership.

What We Are Looking For (Please see the recruitment pack for full details)

• Have experience delivering high-quality advice and advocacy services.
• Possess strong interpersonal and communication skills.
• Be able to work independently and collaboratively within a multi-disciplinary team.
• Be organised with excellent time management skills to handle caseloads effectively.

How to Apply
Please submit:

• An up-to-date CV.
• A Covering Letter (maximum two sides of A4) addressing the job description criteria and why you want to work for the law centre.
• A completed Equality and Diversity Monitoring Form.
• Send your completed applications to: recruitment@celc.org.uk by 23rd November 2026

We warmly welcome applications from diverse and lived-experience backgrounds.