We are Newcastle University Students’ Union (NUSU) – an innovative, and student-led organisation dedicated to making the university experience unforgettable. As a charity, we are committed to enriching student life through exciting opportunities, wellbeing support, and championing the student voice. Working closely with Newcastle University, we’re right at the heart of campus, offering a dynamic space that includes a live music venue, bar, supermarket, merchandise shop, food outlets, study spaces, and more.
The Support & Advice Hub aims to provide student-focused, high-quality independent information and advice across academic and housing issues, while providing support for students with wellbeing concerns. It is an inclusive, accessible, and supportive service that empowers students to overcome challenges during their time at Newcastle University.
Summary of the role:
This role provides Support & Advice Hub service users with specialist independent information, advice, representation and casework support for academic and housing matters. They are responsible for the accuracy and quality of specialist advice within their remit.
They are a key part of the Support & Advice Hub team and work alongside the Advice Manager and another Student Adviser to deliver an excellent advice service.
Every year the team supports hundreds of students with academic and housing issues alongside a wide range of wellbeing concerns.
For full details of the role, responsibilities and person specification, please see the full Job Description on the NUSU website’s vacancies page.
Why Join Us?
At NUSU, we believe in creating a supportive and inclusive work environment where our team can thrive. As part of our organisation, you’ll enjoy:
✅ 30 days holiday (plus bank holidays)
✅ Annual rest and recharge closure – enjoy up to 2 weeks off at the end of the year
✅ Employer pension contribution (4%)
✅ Mental health and wellbeing support
✅ Exclusive student and staff discounts
✅ Paid time off for volunteering and charity work
✅ Subsidised food and drink across our venues
✅ Opportunities to develop your skills and progress your career
✅ Hybrid working
✅ Work from anywhere for up to two weeks each year
✅ Flexible working arrangements
✅ No dress code – be yourself at work!
✅ TOIL arrangements
✅ Professional membership or qualification support
How to Apply:
To apply, please email the following to vacancies.union@newcastle.ac.uk:
– Your CV
– A completed Application Form answering the questions provided to demonstrate how your knowledge, skills and experience meet the requirements of the role. This can be found on the NUSU website’s vacancies page.
Please note that applications must include both a CV and a completed Application Form. Unfortunately, applications that do not include both documents cannot be considered. If you require any adjustments to support your application or interview process, please let us know, we are happy to help.
Application deadline:
Applications will be accepted until Thursday 27 August. Shortlisted candidates will be contacted for an interview which will take place on 14 September 2026.
We truly appreciate every application; however, we can only respond to shortlisted candidates.
Unfortunately we will not be able to contact those applicants who haven’t been shortlisted, so if you haven’t heard from us by 10 September this means that you haven’t been successful on this occasion.
Contact info
For further information please contact Ruth Gibson, Advice Manager (ruth.gibson@newcastle.ac.uk).
Equality, Diversity & Inclusion Statement
At NUSU, we are committed to creating a diverse, inclusive, and equitable environment where everyone can thrive. We celebrate and value the differences that make each individual unique and strive to create a workplace that reflects the diverse communities we serve.
We welcome applications from all individuals, regardless of race, ethnicity, sex, gender identity, sexual orientation, disability, age, religion, nationality, or marital/civil partnership status. As part of our commitment to continuous improvement, all applicants will be asked to complete an equal opportunities monitoring form to help us ensure fair and inclusive recruitment practices.
