Coventry Independent Advice Service is a trusted local charity providing free, confidential advice and support. We specialise in welfare benefits and debt, helping individuals maximise their income, resolve financial difficulties, and overcome practical challenges. Our experienced advisers deliver high-quality, independent casework accredited to the Advice Quality Standard (AQS), a nationally recognised mark of excellence in advice provision.

We work at the heart of local communities, offering accessible support through drop-in sessions and appointments in community centres and libraries. Alongside our advice services we deliver a growing programme of community digital support, helping residents build confidence online. From accessing essential services and completing forms, to job search, training, and staying connected, our work ensures that people are not excluded in an increasingly digital world.

About the role
We are seeking a skilled and compassionate Senior Debt Caseworker to join our charity and lead our debt advice work. You will play a key role in ensuring that our clients receive high-quality, compliant and person‑centred debt advice, while supporting and developing advisers across the service.

This is a senior, hands-on role combining specialist debt casework with practice leadership, focusing on quality, training and adviser development. You will play a key role in ensuring that clients receive high-quality, compliant and person‑centred debt advice, while supporting and developing advisers across the service.

This role is ideal for an experienced debt adviser who enjoys supporting others, improving practice and maintaining high professional standards, while remaining client-facing.

You will:
– Hold a caseload of complex debt cases, delivering high-quality, accredited advice.
– Act as a technical lead for debt advice practice within the service.
– Lead on induction, training, mentoring and ongoing development of debt advisers.
– Support quality assurance, case reviews and audit readiness.
– Contribute to service development and partnership working across Coventry.

You will have:
– Significant experience of delivering debt advice, including complex cases.
– Strong technical knowledge of priority and non‑priority debt, enforcement, insolvency options and vulnerability.
– Experience of mentoring, training, supervising or supporting other advisers.
– Excellent communication skills and a supportive, reflective approach to practice.
– An advice qualification (e.g. Certificate in Money Advice Practice or equivalent) or be willing to attain accreditation.

Contract options
The role is full-time (37 hours per week) but flexible working arrangements can be discussed to support the right candidate.

Why join us?
– Hybrid working with flexibility.
– A supportive, values‑led organisation focused on social justice.
– Opportunities to shape practice, quality and service development.
– Make a tangible difference to people’s lives.