Location: Hybrid – min 3 days in the office (Edinburgh or Perth)
Salary: £41,200
Salary Band: 2.3
Hours: Full Time, 35 Hours
Contract: Permanent
Directorate: National Services
Reports To: Head of National Services

About the Service

Money and mental health are intricately linked. Mental health problems make it harder to recover from financial difficulty, and financial difficulty can both worsen and prolong periods of poor mental health. That is why our Advice and Support Service provides practical (welfare benefits and debt), emotional (time space and compassion), and social (connection to communities and services) advice and support to people experiencing money and mental health worries.

As a national service our team of 6 offers advice and support to people across Scotland via telephone and email.

About the Role

The role of National Advice and Support Service Manager is instrumental in ensuring that the service we provide to people is consistent, accessible and of high-quality. This role will oversee all operational aspects of the service including leading and coaching the Advice and Support Team to deliver a flexible and person-centred service, and providing welfare rights and debt advice expertise and management oversight of complex case management. The National Advice and Support Service Manager will also ensure the team’s performance meets all legal and regulatory requirements, including the standards set out by the Financial Conduct Authority and the Scottish National Standards for Information and Advice Providers, and will build-in quality controls and checks around this including creating and maintaining policies and procedures to allow for the efficient, compliant and safe running of the service.