About Navigate CIO:
Navigate is a registered charity providing free, independent and confidential money and debt advice, alongside financial education, across Devon and Somerset. We support people experiencing financial hardship and complex needs through flexible, person-centred services that build stability, confidence and brighter futures.

Working in partnership with Encompass Southwest and Mind in Somerset as part of Wis£rmoney, we deliver support to communities across both rural and urban areas, helping individuals and families improve financial wellbeing, reduce isolation and strengthen resilience.

We value our people and invest in their development, creating a supportive environment where staff can thrive and make a meaningful difference every day.

Job Purpose:
To lead and support the delivery of the Crisis & Resilience Fund (CRF) service, managing a team of Money and Debt Advice Caseworkers and ensuring high-quality, compliant and person-centred support for individuals in financial crisis. The postholder will provide regular supervision, case oversight and performance management, ensuring timely responses (including same-day contact for crisis cases), best practice delivery, and strong outcomes for clients with complex needs. The role will play a key part in maintaining quality standards, embedding trauma-informed approaches, and ensuring services meet strict contractual, regulatory and organisational requirements.