At Equal Lives we care about breaking down barriers for people with lived disabilities, we want to create more opportunities for a fairer, more accessible world. Our Benefits Advisers provide essential support to those who lack the skills or knowledge to deal with benefits claims or appeals on their own, the people in our community who rely on this vital support in order to live as normal a life as possible. Together with your help we can extend our support to more vulnerable people within the local community and ensure they get the help they so rightfully deserve.

Our volunteer Benefits Advisers support clients with disabilities in Norwich (NR1-NR7 postcodes). This is a great opportunity for you to learn all about PIP benefits, from finding out about conditions of entitlement to learning how to make the best case for a client. Whether you already have some knowledge and you want to make use of this to help others, or if you have no experience and are keen to learn, this role could provide you with an interesting and challenging volunteering opportunity.

The Benefits Adviser role will involve assisting our clients with the following:

• Assisting them to make claims, including support with form filling

• Offering information by telephone or email

• Signposting or referring clients on to other organisations where appropriate.

• Keeping accurate and up to date case notes

• Ongoing learning to ensure knowledge is kept up to date and accurate

Full training is available to provide you with the skills and knowledge required to carry out this.