About Island Advice Centre
We are an independent advice centre whose mission is to alleviate local residents poverty through the provision of welfare rights advice
Our team is committed to address inequalities by supporting local residents accessing their rights in regard to housing, social welfare benefit and money advice

About the Role
Our trainee debt adviser will be the main initial contact for client facing financial hardship and indebtedness.
The role will be to providing advice and guidance, advocate on behalf clients including communicating and carry out casework in view of alleviating financial hardship under the supervision of our debt supervisor.

About You
Our ideal candidate has a willingness to address inequalities and strong empathy when supporting people who may be vulnerable, in distress or in crisis, and a willing ness to learn and develop skills to provide practical long-term solutions in areas debt and financial capability
You’ll be empathic and understand the complexities of client need. You’ll be able to work calmly and productively under pressure, keeping to deadlines, and demonstrating good decision-making skills, with a willingness to learn and work as part of a team

What We Offer
The role is an opportunity to become an accredited debt adviser and develop casework skills
Our benefits include:
– 28 days holiday, plus statutory bank holidays
– 8% employer contribution to pension scheme
– IMA membership
– Training and development opportunity including enrolment on the Staffordshire University Certificate Money Advice Practice accreditation