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Senior Debt Advisor

Job role:
Senior Debt Advisor
Advice Area:
South East
Job type:
Fixed-term contract
Working hours:
Full time
Job reference number:
Closing date:
26-04-2024 - 09:00
Job description:

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our ‘3Ps’.

Community Links

Community Links is a hub tackling health and social inequality in East London and beyond. We work alongside the community helping people of all ages reach their full potential. We take our local knowledge of what works to influence national decision making. We are proudly part of Catch22.

Mission – We work towards a world where your potential is not limited by your health or social situation.

Vision – We believe everyone can thrive if they have 3 basic things: good people around them, a good place to live and a purpose in life. We call these our 3Ps.

Values – Our ethos is to be driven by dreams and judged by delivery.

Job Description

We are looking for a passionate person to join our energetic and growing Advice Service Team that supports over 3000 service users a year by providing them with advice and linking them in with services within the community.

we are FCA registered and meet the Advice Quality Standard (AQS) governed by the Solicitors’ code.

As Senior Debt Advisor you will:

Provide debt advice to service users and refer them onto relevant support systems.
Provide an adaptable approach for service users by providing contact with them via face-to-face meetings, email, phone calls, etc…
Work collaboratively with the team and internal teams at Community Links, and supervise staff and volunteers.
Provide training for clients and keep them informed of relevant ways they can improve their understanding of debt management.
Manage a case load of service users and ensure that all records are up-to-date.
Please click here for full Job Description & Person Specification


Candidates must have:

Educated to degree level or relevant advice/ advocacy qualification.
Understanding of the voluntary sector and, in particular, knowledge of the strategic and policy environment in which the advice sector operates.
Volunteer management (recruiting, onboarding and day-to-day management).
Please click here for full Job Description & Person Specification

Additional information

Salary: £35,000 per annum
Hours of work: Full time, 38 hours per week
Contract: Fixed term until March 31st 2025.

*This role is subject to an Enhanced DBS and MoJ checks.
*This is a community-based role, with travel across various delivery and training sites across London.


28 days annual leave + bank holidays, rising to 33 days with service.
Pension scheme with matching contributions of up to 4%.
Discounted shopping opportunities.
1 or 2 work from home days can be granted as part of these roles for admin purposes however, not contractually obliged but part of our wellbeing support.
Possibility of flexible work requests as part of our Catch22 Ways of Working scheme, this includes optional 4 day weeks or 9 day fortnights working patterns.
See the benefits of working for Catch22 by viewing the full advert

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Within the Justice hub at Catch22 we are extremely proud of our strong focus and track record in developing our people. As of September 2022, 73% of our management group have progressed from frontline roles within Catch22, which allows us to offer progression opportunities for staff under the leadership of managers with frontline experience.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

To apply, visit organisation’s website